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Service Advisor
  • Date: 30-03-2021
  • Location: All Kerala

Job Description:

  • Extending courteous reception to customers
  • Establish the complaints in the vehicle after a road test
  • Provide reasonable time and cost estimate for repairs
  • Job allocation to supervisors and monitoring of workflow
  • Regular update to customers on the status of job
  • Explain the final repair jobs carried out with details of parts repaired or replaced during the activity
  • Explain the cost of repairs to clarify the chargeable and free of cost jobs carried out
  • Ensure vehicle is delivered to the satisfaction of the customer
  • Collect post service feedback and carry out any corrective measures if Required
  • Advance service booking based on existing workshop load and available Resources
  • Educate the customer on do’s & don’ts, general maintenance practices and regular service schedule for the vehicle
  • Inform the customer on the ‘value added services’ available through the workshop