Requirement: 9
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Job Description
- Extending courteous reception to customers
- Establish the complaints in the vehicle after a road test
- Provide reasonable time and cost estimates for repairs
- Job allocation to supervisors and monitoring of workflow
- Regular update to customers on the status of job
- Explain the final repair jobs carried out with details of parts repaired or replaced during the activity
- Explain the cost of repairs to clarify the chargeable and free-of-cost jobs carried out
- Ensure the vehicle is delivered to the satisfaction of the customer
- Collect post-service feedback and carry out any corrective measures if Required
- Advanced service booking based on existing workshop load and available Resources
- Educate the customer on do’s & don’ts, general maintenance practices and regular service schedule for the vehicle
- Inform the customer of the ‘value-added services’ available through the workshop
