Customer Relationship Executive (CRE)

Job Description

Maintain up-to-date customer database and records in the system
Service Reminder call to customers as per process
Take appointments during Service Reminder calls and update the system
Post Service Feedback calls to customers as per the process
Answer calls professionally to provide necessary information about products and services, and obtain details of complaints.
Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions, are taken.
Follow up to ensure that appropriate actions were taken on customers’ requests/ complaints.
Escalate unresolved customer grievances or special requests to the concerned for further actions as per the escalation matrix.
Do Insurance renewal reminder calls and promote BharatBenz Insurance.
Make service measure calls as per requirement
Make 2nd PDI (post bodybuilding for CBC vehicles) calls as per requirement

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