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Back Office Executive - Generalist - People & Culture job in Back Office Executive ? Autobahn Trucking (BharatBenz) is hiring! Shoot your CVs now!
Job Description
- Extending courteous reception to customers
- Establish the complaints in the vehicle after a road test
- Provide reasonable time and cost estimate for repairs
- Job allocation to supervisors and monitoring of workflow
- Regular update to customers on the status of job
- Explain the final repair jobs carried out with details of parts repaired or replaced during the activity
- Explain the cost of repairs to clarify the chargeable and free of cost jobs carried out
- Ensure vehicle is delivered to the satisfaction of the customer
- Collect post service feedback and carry out any corrective measures if Required
- Advance service booking based on existing workshop load and available Resources
- Educate the customer on do’s & don’ts, general maintenance practices and regular service schedule for the vehicle
- Inform the customer on the ‘value added services’ available through the workshop
